contact us

Home / Customer Service

Self-Service

Gift Card

My Points

Shipping Info

My Wallet

Track

Hot

Order Issues

Delivery

Return & Refund

Payment & Promos

Product & Stock

Account

Legal/Security&Privacy

Media/CSR

Suggestion/Dispute

1How long will the order take to arrive?

2How do I return items?

3How long will it take for my refund to be processed?

4Where is my order?

5Why is there no tracking update?

Delivered but not received

Why are some items from my order missing?

Why it doesn't let me return my items?

What if I received a defective item?

What if I received a wrong item?

Can't find the answer you are looking for?

Ticket

within 24 hours

Live Chat

06 AM - 09 PM (PST Time)

We are also available on social media.

The service may need to be lined up

Facebook Message

Privacy settings center

Privacy Preference Center

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

More information

Accept All

Manage Consent Preferences

Strictly Necessary Cookies

Always active

Performance Cookies

Functional Cookies

Targeting Cookies

Social Media Cookies

Reject All

Confirm My Choices